Job Description
Join Sacramento Support Services as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're seeking passionate individuals to deliver exceptional service to our Sacramento community. This contract position offers immediate start, competitive hourly rates, and the opportunity to work in a dynamic environment where your contributions are valued daily. Our team-centric culture provides comprehensive training and growth opportunities for dedicated professionals.
At Sacramento Support Services, we believe in empowering our employees through timely compensation and meaningful work. As a key member of our customer experience team, you'll directly impact client satisfaction while building valuable skills. We offer a supportive atmosphere with modern amenities and a commitment to work-life balance. Apply today to start earning tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently by accessing internal resources and databases
- Document all interactions accurately in our CRM system while maintaining confidentiality
- Collaborate with cross-functional teams to address complex customer issues
- Meet or exceed daily performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service techniques
- Identify process improvement opportunities and provide constructive feedback
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Strong communication skills with clear, articulate phone presence
- Proficiency in CRM software and Microsoft Office applications
- Ability to multitask while maintaining attention to detail
- High school diploma or equivalent; college degree preferred
- Flexible schedule availability including evenings and weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening