Job Description
Join our award-winning support team as a Chat Support Specialist! We're seeking dynamic communicators to deliver exceptional customer experiences through live chat. This immediate-start opportunity offers competitive pay, comprehensive training, and career growth in Atlanta's thriving tech hub. Be the digital face of our brand and solve real-time customer challenges while working in our modern downtown facility.
Responsibilities
- Provide real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing issues, and product troubleshooting
- Maintain detailed case documentation in CRM systems
- Collaborate with tier-2 support for complex escalations
- Contribute to knowledge base improvements
- Meet/exceed quality and response time metrics
Qualifications
- Minimum 1 year customer service experience
- Proficient in live chat tools (Intercom, Zendesk, etc.)
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- High school diploma or equivalent
- Available for immediate start