Job Description
Join our dynamic team as a Chat Support Specialist and start making an immediate impact! We're seeking passionate communicators to deliver exceptional customer experiences through real-time chat support. This full-time position offers rapid onboarding and competitive benefits for qualified candidates in the Houston area.
As a key member of our customer success team, you'll resolve inquiries efficiently while maintaining brand standards. Our modern tech stack and supportive culture ensure you'll thrive in a fast-paced environment. Don't miss this opportunity to launch your career with a forward-thinking company.
Responsibilities
- Provide real-time chat support for technical and billing inquiries
- Document interactions in CRM systems with precision
- Collaborate with Tier 2 teams for complex issue escalation
- Maintain 95% customer satisfaction through empathetic communication
- Participate in continuous training for product updates
- Identify trends to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk and Salesforce platforms
- Exceptional written communication skills
- Ability to work rotating weekends (Sat/Sun)
- Must pass background check and drug screen