Job Description
Join GlobalConnect Solutions as a Chat Support Specialist and become the digital face of our clients! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat platforms. This remote position offers immediate start with full benefits, career growth, and flexible scheduling. Perfect for tech-savvy individuals who thrive in fast-paced digital environments. No weekends or holidays required!
Responsibilities
- Resolve customer inquiries via live chat with 95%+ first-contact resolution
- Maintain accurate case documentation in CRM systems
- Collaborate with technical teams to resolve complex issues
- Upsell products/services during customer interactions
- Average 20+ chats per hour while maintaining quality standards
- Participate in ongoing product training and knowledge base updates
Qualifications
- Minimum 6 months customer service experience
- 70+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Intercom or similar platforms
- Quiet home office with reliable internet (50+ Mbps)
- Ability to work independently with minimal supervision
- Available for evening/weekend shifts (2-3 days/week)
- High school diploma or equivalent required