Job Description
Join CityCare Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're urgently hiring passionate individuals to deliver exceptional service to Houston residents. This is your opportunity to make a real impact while growing your career in a supportive environment. Attend our exclusive hiring event on July 15th at our downtown Houston office for on-the-spot interviews and same-day offers!
We offer competitive benefits, flexible schedules, and comprehensive training to ensure your success. Whether you're a seasoned professional or new to customer service, we provide the tools and mentorship to excel. Don't miss this chance to join a company that values your contributions and invests in your growth!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and update customer accounts using our CRM system
- Collaborate with team members to resolve complex issues and improve service quality
- Document interactions accurately and maintain detailed case records
- Identify opportunities to enhance service delivery and customer satisfaction
- Participate in ongoing training to develop product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a local business setting
- Exceptional communication skills with strong written and verbal abilities
- Proficiency with Microsoft Office Suite and customer service software
- Ability to multitask in a fast-paced environment while maintaining composure
- Valid Texas driver's license (for occasional off-site service calls)
- Spanish language proficiency strongly preferred