Job Description
Join our dynamic support team at TechFlow Solutions and become the voice of innovation for our global clients! We're urgently seeking passionate Chat Support Specialists to deliver exceptional customer experiences through real-time digital channels. This is your chance to launch your career in Austin's thriving tech scene with immediate start opportunities. Enjoy competitive benefits, flexible scheduling, and a collaborative environment where your problem-solving skills shine. Apply today and start making an impact tomorrow!
Responsibilities
- Resolve customer inquiries via live chat with speed and empathy
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain comprehensive knowledge of product offerings
- Identify upsell opportunities through personalized support
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Participate in continuous training on new technologies
Qualifications
- 1+ years of customer support experience preferred
- Exceptional written communication skills
- Proficiency in CRM software (Zendesk/Salesforce)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- High school diploma or equivalent required
- Must be authorized to work in the US