Job Description
Start Your Career with Paid Training and Weekly Pay in New York
Are you looking for a stable job with a team that values your growth? Horizon Support Services is hiring Local Customer Service Representatives immediately. We are proud to offer a comprehensive paid training program for candidates who are eager to learn and grow within the industry.
Join a company that prioritizes employee well-being, offering competitive pay and a clear path for advancement.
Responsibilities
- Answer incoming customer calls and emails with a professional, helpful, and empathetic attitude.
- Resolve customer issues and complaints efficiently while adhering to company guidelines.
- Provide accurate product information and technical support to local clients.
- Update customer records and transaction details in the internal database.
- Collaborate with the operations team to ensure service quality and customer satisfaction.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Document all customer interactions and feedback for continuous improvement.
Qualifications
- High school diploma or GED is required.
- Basic computer proficiency and typing speed of 35+ WPM.
- Strong verbal and written communication skills in English.
- Previous customer service experience is a plus but not required due to our Paid Training.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Reliable internet connection and a quiet workspace.
- Must be authorized to work in the USA.