Job Description
Join our innovative team as a Chat Support Specialist and make an immediate impact! TechFlow Solutions is seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This Austin-based contract role offers flexible hours and the chance to work with cutting-edge technology while supporting our global clientele.
What We Offer:
- Competitive hourly pay ($18-$24)
- Immediate start opportunity
- Remote-friendly with Austin hub access
- Comprehensive product training
- Growth potential into senior roles
Responsibilities
- Respond to customer inquiries via live chat within 90 seconds
- Resolve technical issues using knowledge base and escalation protocols
- Maintain detailed case documentation in CRM systems
- Collaborate with engineering teams to report product bugs
- Meet monthly KPIs for CSAT and resolution rates
- Participate in weekly training sessions on new features
Qualifications
- Minimum 1 year customer service experience
- Proven chat support or social media support background
- 40+ WPM typing speed with 98% accuracy
- Proficiency with Zendesk or Intercom platforms
- Ability to multitask across 5+ concurrent chats
- Strong troubleshooting skills for software/hardware issues
- Available for immediate start and 30+ hour weekly commitment