Job Description
Join our dynamic customer service team in the heart of Washington DC! We're seeking passionate part-time call center agents to deliver exceptional support to clients across Pennsylvania and the DMV area. This role offers immediate start, flexible scheduling, and comprehensive training. Perfect for students, career changers, or anyone seeking meaningful part-time work with growth opportunities.
Responsibilities
- Handle inbound/outbound calls for clients in Pennsylvania and Washington DC
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols for sensitive data handling
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Excellent verbal communication skills in English
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Comfortable working in fast-paced environments
- Available for flexible shifts including evenings/weekends