Job Description
Ready to launch your career in customer service? ConnectHub Solutions is seeking passionate Chat Support Specialists to join our Austin-based team immediately. No prior experience required—we provide comprehensive training to set you up for success!
As the first point of contact for our clients, you'll resolve inquiries via live chat while building lasting relationships. This role offers competitive pay, flexible scheduling, and growth opportunities within a dynamic tech environment. Perfect for recent graduates or career changers seeking a supportive workplace.
Why Join Us?
- Comprehensive paid training program
- Health benefits and 401(k) matching
- Clear advancement path to senior roles
- Modern downtown Austin office location
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Troubleshoot technical issues using knowledge base resources
- Document all interactions in CRM system with precision
- Collaborate with team members to resolve complex cases
- Adhere to company SLAs and quality standards
- Identify upsell opportunities during client interactions
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (required)
- No experience necessary—training provided
- Excellent written communication skills
- Ability to type 40+ WPM with accuracy
- Strong problem-solving aptitude
- Proficient with web-based tools and applications
- Customer-focused mindset with empathy
- Reliable internet connection for remote options