Job Description
Join Omaha Connect Solutions as a Night Shift Customer Service Representative and become an integral part of our award-winning remote support team. We're seeking dedicated professionals who thrive in after-hours environments to deliver exceptional service to our diverse client base. This fully remote position offers competitive compensation, comprehensive benefits, and a flexible schedule designed to support work-life balance. Our state-of-the-art virtual training platform ensures you'll have all resources needed to succeed from day one.
As a key member of our 24/7 support ecosystem, you'll handle inbound customer inquiries, resolve technical issues, and document interactions with precision. We value empathy and problem-solving skills above all, offering career advancement opportunities for high performers. Omaha Connect Solutions is an equal-opportunity employer committed to fostering an inclusive remote workforce.
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM CT)
- Resolve technical issues, billing concerns, and product inquiries with accuracy and efficiency
- Maintain detailed customer interaction records in CRM systems with 99% data integrity
- Collaborate with global support teams to escalate complex issues and ensure seamless resolution
- Meet/exceed monthly performance metrics including CSAT scores, resolution time, and first-contact resolution
- Participate in continuous improvement initiatives by identifying process bottlenecks
- Complete mandatory compliance training and adhere to all company security protocols
Qualifications
- Minimum 1 year of customer service experience in remote or call center environment
- Exceptional written and verbal communication skills with neutral accent
- Proficient in CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to type 40+ WPM with 98% accuracy and navigate multiple systems simultaneously
- Self-motivated professional with demonstrated ability to work independently
- High school diploma or equivalent; college degree preferred
- Reliable high-speed internet connection and quiet home office space
- Available to work flexible night shifts including weekends and holidays