Job Description
Join GlobalConnect Solutions' award-winning team at our Columbus OH call center! We're hosting an exclusive hiring event for motivated night shift professionals. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics for call volume and quality
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work independently in a fast-paced setting
- Basic computer proficiency with typing (30+ WPM)
- Reliable transportation for night shift hours
- Customer service mindset with problem-solving aptitude
- Availability to work flexible schedules including weekends