Job Description
Join Florida Connect Solutions as a Chat Support Specialist and become the digital face of our clients! We're seeking energetic communicators to deliver exceptional customer experiences through real-time chat platforms. This is your opportunity to launch a rewarding career in customer service with flexible hours and immediate training. No prior experience required – we provide comprehensive onboarding to set you up for success!
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Troubleshoot technical issues using knowledge base and remote tools
- Document interactions accurately in CRM systems
- Escalate complex issues to senior support specialists
- Maintain positive sentiment during high-volume periods
- Collaborate with team to improve support workflows
- Complete daily performance metrics reports
Qualifications
- High school diploma or equivalent required
- Minimum 40 WPM typing speed with 98% accuracy
- Exceptional written communication skills in English
- Proficient with web-based chat software (Zendesk, Intercom)
- Ability to multitask in fast-paced digital environments
- Basic troubleshooting knowledge of browsers and OS
- Reliable internet connection and quiet home office
- Available for evening/weekend shifts (flexible scheduling)