Job Description
Are you a people-oriented professional looking for an immediate start in Wichita, KS? Heartland Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional support to our clients and are looking for someone who thrives in a fast-paced environment.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved with speed and empathy. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the sales and technical teams to ensure customer needs are met.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced environment and handle multiple priorities.