Job Description
Join TechConnect Solutions' Award-Winning Support Team! We're seeking passionate Chat Support Specialists for our high-growth tech client. This night shift role offers competitive pay, premium benefits, and career advancement opportunities. Work remotely from Dallas or Virginia while delivering exceptional customer experiences through our cutting-edge chat platform.
Why You'll Love Working With Us: Flexible scheduling, monthly performance bonuses, free professional development courses, and a vibrant remote team culture. Perfect for night owls seeking stable income with no commute!
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple channels
- Maintain detailed case documentation in CRM systems with 98% accuracy
- Collaborate with Tier 2 teams to resolve complex technical issues
- Meet/exceed KPIs for response time and customer satisfaction (CSAT)
- Participate in weekly product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year experience in customer support/chat roles
- Exceptional written communication skills (type 60+ WPM)
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Ability to multitask in fast-paced environments
- Available to work 8-hour night shifts (11 PM - 7 AM CT)
- High school diploma or equivalent (college degree preferred)
- Must reside in Dallas, TX or Virginia