Job Description
Are you looking for a rewarding career with Paid Training and flexible Night Shift opportunities? We are seeking a professional Customer Service Representative to join our dynamic team in Minneapolis, MN.
We provide a comprehensive, paid training program designed to take you from novice to expert. Whether you are starting your first job or looking to switch industries, this is your chance to join a stable, high-growth company.
Why Join Us?
- Fully Paid Training: No experience? No problem. We train you.
- Night Shift Benefits: Competitive pay with premium night shift differentials.
- Growth Opportunities: Clear pathways to management and specialized roles.
Responsibilities
- Handle a high volume of incoming customer calls and emails with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently, ensuring high satisfaction scores.
- Process orders, returns, and account adjustments accurately.
- Document all customer interactions in the CRM system in real-time.
- Identify opportunities to upsell products and services to existing clients.
- Collaborate with the support team to improve service protocols and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to work independently and meet strict deadlines.
- Reliable internet connection (for remote roles) or access to on-site facilities.
- Willingness to work rotating night shifts (e.g., 10 PM - 6 AM).