Job Description
Join Philly Connect Solutions at our exclusive Local Chat Support Hiring Event in Philadelphia! We're seeking passionate individuals to deliver exceptional customer experiences through live chat support. This hybrid role combines the flexibility of remote work with in-person collaboration at our vibrant Philadelphia hub. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a tech-forward environment.
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Document interactions and escalate complex issues to senior support
- Maintain product knowledge through continuous training modules
- Collaborate with cross-functional teams to improve support workflows
- Meet performance metrics including response time and resolution rates
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 1+ years of customer support experience (chat support preferred)
- Strong typing skills (60+ WPM) with excellent written communication
- Proficiency in Zendesk, Intercom, or similar chat platforms
- High school diploma or equivalent (college degree a plus)
- Ability to work independently and in team settings
- Philadelphia residency required for local hiring event
- Flexible schedule availability including evenings/weekends