Job Description
Join TechConnect Solutions as a Chat Support Specialist and become the frontline hero for our tech-savvy clients! We're seeking empathetic communicators to deliver exceptional customer service through our live chat platform. This night shift role (10 PM - 6 AM) offers immediate start for candidates ready to thrive in a fast-paced digital environment. Enjoy competitive pay, comprehensive training, and opportunities for career growth in one of LA's most innovative tech hubs.
Responsibilities
- Provide real-time chat support for software, hardware, and service inquiries
- Document customer interactions and resolutions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Adhere to security protocols for sensitive customer data
- Participate in continuous training on product updates
- Support peak demand periods during overnight hours
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or support experience
- Exceptional typing speed (60+ WPM) with high accuracy
- Proficiency in multi-tasking and chat-based communication tools
- Strong problem-solving abilities with calm demeanor under pressure
- Flexibility to work overnight shifts (10 PM - 6 AM PST)
- Authorized to work in the United States
- Basic technical troubleshooting knowledge