Job Description
Join our award-winning team as a Local Customer Service Representative in Washington DC! We're seeking passionate individuals to deliver exceptional customer experiences while representing our brand with excellence. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. Be part of our mission to redefine local customer service standards.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex customer issues and complaints using problem-solving techniques
- Document all interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics including response time and resolution rates
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in local/regional role
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- Strong conflict resolution and de-escalation abilities
- Residency in Washington DC metro area required
- Availability for evening/weekend shifts as needed