Job Description
Join ConnectCall Solutions and launch your career in customer service! We're seeking enthusiastic Weekend Shift Representatives for our Oklahoma City location. Enjoy paid training, competitive wages, and a dynamic team environment. This role offers consistent weekend schedules (Sat/Sun) with weekday flexibility, perfect for work-life balance. No experience required – we provide comprehensive training to set you up for success. Grow your career with advancement opportunities into team leadership and specialized support roles. Benefits include: Health insurance, 401(k) matching, paid time off, and employee discounts.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, satisfaction scores)
- Collaborate with team members to resolve complex issues
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Weekend availability (Saturday/Sunday shifts)
- Positive attitude and problem-solving mindset
- No prior call center experience required