Job Description
Join our award-winning team in Philadelphia as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences while receiving comprehensive paid training. This full-time role offers career growth, competitive benefits, and the opportunity to make a real impact on our customers' lives.
What We Offer:
- Comprehensive paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement program
- Modern downtown office with free parking
Be part of a culture that values your development and recognizes your contributions!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in continuous improvement initiatives
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (new grads welcome)
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts (including weekends)
- Positive attitude and resilience under pressure
- Philadelphia residency preferred