Job Description
Join ConnectSphere Solutions as a Chat Support Specialist and become the digital voice of our brand! We're hiring motivated professionals for night shift roles in Philadelphia, PA and Florida with immediate start opportunities. Deliver exceptional customer experiences through live chat while working in a dynamic, tech-forward environment.
As a key member of our support team, you'll resolve customer inquiries, troubleshoot technical issues, and build lasting relationships—all while enjoying competitive pay, comprehensive training, and career growth potential. If you're a night owl with exceptional communication skills and a passion for helping others, this is your chance to shine!
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed case documentation in CRM systems
- Collaborate with escalation teams for complex resolution
- Meet/exceed CSAT scores and resolution metrics
- Proactively identify process improvement opportunities
- Participate in ongoing training and knowledge sharing
Qualifications
- 1+ years customer support or chat experience
- Exceptional written communication skills
- Ability to multitask across 3-5 concurrent chats
- Proficiency with CRM and ticketing systems
- High school diploma; college degree preferred
- Night shift availability (11 PM - 7 AM EST)
- Located in Philadelphia, PA or Florida
- Reliable high-speed internet connection