Job Description
Join our award-winning customer experience team as a Chat Support Specialist in the heart of Los Angeles! We're seeking empathetic communicators to deliver exceptional service through live chat channels during our dynamic night shift operations. This role offers immediate start for qualified candidates ready to make an impact in a fast-paced, tech-driven environment. Enjoy competitive compensation, comprehensive training, and a supportive culture focused on your growth. Perfect for night owls seeking flexible schedules with full-time benefits!
Responsibilities
- Deliver real-time customer support via live chat with exceptional response times
- Resolve technical inquiries, billing questions, and product issues efficiently
- Maintain detailed case documentation in CRM systems with 100% accuracy
- Collaborate with Tier 2 support and cross-functional teams for complex escalations
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Continuously update product knowledge through internal training modules
- Identify process improvement opportunities and contribute to team feedback loops
Qualifications
- 1+ years customer service experience in chat or digital channels
- Proven ability to multitask 5+ concurrent chat sessions professionally
- Exceptional written communication with flawless grammar and tone mastery
- Proficiency in CRM software (Zendesk/Salesforce preferred)
- Strong problem-solving skills with logical troubleshooting approach
- Available to work 100% night shifts (11 PM - 7 AM PST)
- High school diploma; associate's degree or tech certification a plus
- Type 60+ WPM with 98% accuracy in high-pressure scenarios