Job Description
Join Fresno Connect Solutions as a Night Shift Call Center Agent and become the voice of our clients! We're seeking motivated individuals to deliver exceptional customer service during evening hours. Enjoy competitive pay, comprehensive training, and a supportive team environment. Immediate start available for qualified candidates ready to thrive in a fast-paced setting.
Why Work With Us?
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package (medical/dental/vision)
- 401(k) with company matching
- Paid training and career advancement opportunities
- Modern, climate-controlled work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution times)
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality protocols
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Comfortable working night shifts (10 PM - 6 AM)
- Basic computer proficiency (Windows, CRM systems)
- Reliable transportation and punctuality