Job Description
Join our award-winning customer support team as a Chat Support Specialist in San Antonio! We're seeking tech-savvy communicators to deliver exceptional service during night shifts. Enjoy competitive pay, comprehensive training, and career growth opportunities in a dynamic tech environment. Immediate start available!
Responsibilities
- Provide real-time chat support for technical and billing inquiries
- Maintain detailed documentation of customer interactions
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLAs and quality performance metrics
- Identify opportunities to improve customer experience
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient typing (45+ WPM) with strong grammar skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Reliable high-speed internet connection
- Availability for night shifts (11 PM - 7 AM CST)