Job Description
Join our award-winning customer support team as a Chat Support Specialist in San Antonio! We're seeking tech-savvy communicators to deliver exceptional service during night shifts. This remote-friendly role offers competitive pay, flexible scheduling, and immediate start for qualified candidates. Help our global customers resolve technical issues while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Provide real-time chat support for technical troubleshooting and customer inquiries
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with Tier 2 support teams to resolve complex issues
- Adhere to SLA metrics while maintaining high customer satisfaction scores
- Proactively identify trends and suggest process improvements
- Participate in ongoing training for new product launches
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Excellent written communication with 60+ WPM typing speed
- Proficiency with CRM tools (Zendesk/Salesforce) and MS Office
- Comfortable working independently during night shifts (10 PM - 6 AM)
- Basic technical knowledge of internet connectivity and software troubleshooting
- Must have reliable high-speed internet and quiet home office setup