Job Description
Launch your customer service career with no experience required! ClientFirst Solutions is seeking enthusiastic individuals for our Washington, Ohio headquarters. We offer comprehensive paid training to equip you with the skills needed to succeed. Join our award-winning team where your growth matters, and enjoy competitive pay, benefits, and a supportive environment.
As a key member of our customer experience team, you'll resolve inquiries, build client relationships, and contribute to our industry-leading satisfaction rates. This is your opportunity to develop valuable skills while making a real impact.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve product inquiries, billing questions, and technical issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet performance metrics for response time and resolution
- Identify upsell opportunities based on client needs
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Must pass background check and drug screen