Job Description
Join our award-winning customer support team as a Chat Support Specialist in Chicago! We're seeking empathetic professionals to deliver exceptional service through live chat channels during night shifts (11 PM - 7 AM). This is your opportunity to make a real impact while advancing your career in a dynamic, tech-forward environment. Immediate start available for qualified candidates.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain product knowledge through continuous training modules
- Adhere to SLA targets while maintaining quality standards
- Identify process improvement opportunities for team efficiency
Qualifications
- 1+ years of customer support experience (chat preferred)
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency with Zendesk or similar CRM platforms
- Available for consistent night shifts (11 PM - 7 AM)
- Strong problem-solving and de-escalation skills
- High school diploma or equivalent (college degree preferred)