Job Description
Join SeattleConnect Solutions as a Remote Chat Support Specialist and become the digital face of our thriving tech community! We're seeking empathetic communicators to deliver world-class customer support from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while representing Seattle's innovation spirit to global clients. Perfect for tech-savvy individuals who thrive in fast-paced digital environments.
What We Offer:
- Full-time remote position with Seattle-based team culture
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Provide real-time chat support to resolve technical inquiries and customer issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex technical problems
- Continuously update knowledge base with new product information
- Monitor multiple chat channels while maintaining response time SLAs
- Identify trends in customer feedback to improve service quality
- Participate in weekly training sessions to master new technologies
Qualifications
- Minimum 2 years in customer support or technical assistance roles
- Proven typing speed of 60+ WPM with 95% accuracy
- Proficiency with CRM software (Zendesk, Salesforce) and chat platforms
- Exceptional written communication skills with professional tone
- Experience troubleshooting software/hardware issues remotely
- Self-motivated with ability to work independently in home environment
- Available for rotating weekend shifts (Sat/Sun coverage required)
- Must reside in Washington state with reliable high-speed internet