Job Description
Join our award-winning support team as a Remote Chat Support Specialist! We're urgently hiring tech-savvy individuals in San Jose, CA to deliver exceptional customer experiences through live chat. Enjoy the flexibility of full-time remote work while solving real-time technical issues for high-profile clients. Our dynamic startup environment offers rapid career growth and competitive benefits.
Why TechConnect Solutions? We pride ourselves on fostering a culture of innovation and work-life balance. As a remote-first company, you'll collaborate with global teams while maintaining San Jose's vibrant tech community connections.
Responsibilities
- Resolve customer inquiries via live chat with <90-second response times
- Diagnose technical issues across software, hardware, and network platforms
- Document case details in CRM systems with 100% accuracy
- Escalate complex issues to senior engineers with detailed context
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in daily stand-ups and quarterly training workshops
Qualifications
- 2+ years of customer support experience via chat/email/phone
- Proficiency with Zendesk, Freshdesk, or similar CRM platforms
- Strong typing speed (60+ WPM) with excellent grammar skills
- Basic troubleshooting knowledge of Windows/macOS and networking
- Ability to work independently in remote settings with minimal supervision
- High-speed home internet connection (minimum 50 Mbps)
- Must reside in San Jose, CA or Florida per job requirements