Job Description
🚀 Join our exclusive hiring event for Chat Support Specialists in Seattle, WA and Virginia! We're seeking night shift heroes to deliver exceptional customer experiences through live chat. This is your chance to secure a full-time role with competitive pay, premium benefits, and rapid career growth. No experience? We provide paid training!
Why Join Us? • 100% remote-friendly options • Health/dental/vision insurance • Tuition reimbursement • Quarterly performance bonuses • Flexible scheduling.
Responsibilities
- Deliver real-time customer support via chat across multiple platforms
- Resolve technical inquiries, billing issues, and product concerns
- Maintain detailed case notes in CRM systems
- Collaborate with Tier 2 teams for complex escalations
- Meet/exceed CSAT and resolution time targets
- Contribute to knowledge base improvements
- Participate in team training and feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with 95% accuracy
- Experience with Zendesk, Intercom, or similar tools
- Strong written communication skills in English
- Comfortable with night shift (11 PM - 7 AM EST/PST)
- Problem-solving mindset with empathy-first approach
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet connection