Job Description
Join our exclusive hiring event for Night Shift Customer Service Representatives! Premier Client Solutions is seeking dedicated professionals to deliver exceptional customer experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive environment.
Why Work With Us? • Weekly pay • Paid training • Health/dental/vision benefits • 401(k) with match • Employee discounts • Flexible scheduling • Remote options available
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed KPIs for customer satisfaction (CSAT), resolution time (FCR), and quality scores
- Collaborate with escalation teams to resolve complex customer concerns
- Participate in continuous improvement initiatives for service delivery
- Maintain strict compliance with HIPAA, PCI-DSS, and company protocols
Qualifications
- 1+ years customer service experience in call center or BPO environment
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication and active listening abilities
- Availability to work flexible schedule including nights, weekends, and holidays
- High school diploma or equivalent; college degree preferred
- Typing speed of 40+ WPM with 95% accuracy
- Must pass criminal background check and drug screening