Job Description
Join our dynamic team as a Chat Support Specialist and become the digital voice of our clients! We're hosting an exclusive hiring event for night shift positions in Dallas, TX. Enjoy competitive pay, comprehensive training, and a supportive remote-first culture where your problem-solving skills shine. This is your opportunity to launch a rewarding career in customer service while maintaining work-life balance through flexible scheduling.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Maintain service level agreements (SLAs) with 95%+ resolution rate
- Contribute to knowledge base articles to improve self-service options
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer support experience in chat/email environments
- Exceptional written communication with empathetic tone
- Strong multitasking abilities in fast-paced digital settings
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Available to work flexible night shifts (10 PM - 6 AM)
- Must pass background check and drug screening