Job Description
Join our award-winning team as a Local Customer Service Representative in Long Beach! We're urgently hiring for an immediate start opportunity to support our growing client base. This hybrid role combines in-person client interactions with remote support, offering exceptional growth potential. As the voice of our brand, you'll deliver world-class service while working in a dynamic, inclusive environment. Immediate start required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document all interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify upsell opportunities for premium services
- Contribute to process improvement initiatives to enhance customer satisfaction
- Participate in bi-weekly training sessions on product updates and soft skills
Qualifications
- Minimum 1 year customer service experience in a B2B or B2C environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced settings while maintaining composure
- High school diploma or equivalent; associate's degree preferred
- Must pass background check and drug screening (immediate start)
- Available for flexible shifts including evenings/weekends as needed