Job Description
Join Omaha's premier customer service team and launch your career with immediate start! We're seeking energetic individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy a modern workspace, comprehensive benefits, and growth opportunities in Omaha's thriving business district. No experience necessary – we provide paid training and flexible scheduling. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution rate)
- Document interactions accurately in company databases
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Customer service mindset and problem-solving aptitude
- Reliable transportation to downtown Omaha location
- Flexibility to work evenings/weekends as needed
- Basic computer proficiency (Windows, MS Office)