Job Description
Join our award-winning customer experience team as a Chat Support Specialist! We're seeking dedicated professionals to provide exceptional digital customer service during night shifts in Los Angeles. This is an immediate-start opportunity for tech-savvy individuals who thrive in fast-paced environments and want to make a real impact. Enjoy competitive pay, comprehensive benefits, and a supportive remote-first culture. If you're passionate about problem-solving and helping others, apply today!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Adhere to SLAs and maintain high customer satisfaction scores
- Participate in continuous training on products and support protocols
- Identify process improvements to enhance customer experience
- Support multiple communication channels beyond chat (email, phone as needed)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support experience in digital channels
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce)
- Strong problem-solving abilities and emotional intelligence
- Available to work flexible night shifts (10 PM - 6 AM PST)
- Reliable high-speed internet and quiet home office setup
- Ability to multitask in fast-paced environments