Job Description
Join Nevada Customer Service Group for an exciting Local Customer Service Representative role with DAILY PAY! We're seeking passionate professionals to deliver exceptional customer experiences in our Las Vegas hub. Enjoy competitive hourly rates, immediate payment options, and a supportive team environment. This full-time position offers growth opportunities and benefits including health insurance and retirement plans. Our state-of-the-art facility features modern amenities and flexible scheduling to support work-life balance. Apply now to be part of our award-winning customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently using CRM tools and escalation protocols
- Document interactions accurately in Salesforce while maintaining data privacy standards
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT scores and resolution times
- Continuously update product knowledge through training modules and team briefings
- Participate in daily team huddles to share insights and best practices
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM systems (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with ability to de-escalate tense situations
- Type 40+ WPM with strong attention to detail and accuracy
- Ability to work flexible shifts including evenings, weekends, and holidays
- Nevada state residency required for in-office position
- Pass background check and drug screening