Job Description
Are you a people person looking for a stable career with immediate earning potential? Apex Support Solutions is currently hiring dedicated Customer Service Representatives in Philadelphia, PA.
We offer a competitive hourly rate with weekly pay, ensuring you get rewarded for your hard work every single week. Whether you are an experienced agent or new to the industry, we provide comprehensive training to set you up for success.
Why Choose Us?
- Weekly Paychecks: Get paid every week, no waiting for bi-weekly cycles.
- Immediate Start: Onboarding happens fast so you can begin helping customers today.
- Flexible Schedule: Choose shifts that fit your lifestyle.
Don't wait—apply today to secure your spot in our growing team!
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on empathy and efficiency.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Accurately enter and update customer information into our CRM database.
- Maintain a high level of product knowledge to answer questions accurately.
- Meet daily and weekly performance KPIs regarding call volume and satisfaction scores.
- Collaborate with team leads and other departments to ensure a seamless customer experience.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Strong verbal communication skills and a professional telephone manner.
- Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- Ability to work in a fast-paced environment and handle high call volumes.
- Must be willing to undergo a background check and drug screen.