Job Description
Join GlobalConnect Solutions as a Chat Support Specialist and become the voice of our brand during critical night hours! We're seeking empathetic communicators to deliver exceptional customer support via live chat channels while our clients rest. This full-time night shift role offers immediate start, competitive pay, and growth opportunities in a dynamic remote environment.
Why You'll Love Working With Us:
- Industry-leading training program
- Comprehensive health benefits package
- Tuition reimbursement opportunities
- Recognition programs for top performers
Responsibilities
- Deliver real-time chat support across multiple platforms
- Resolve customer inquiries with 95% first-contact resolution
- Document interactions using CRM systems with precision
- Collaborate with Tier 2 support for complex escalations
- Maintain 98% chat response time SLA
- Identify trends to improve customer experience
- Adhere strictly to data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- 60+ WPM typing accuracy
- Proficiency in Zendesk/Intercom platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Night shift availability (11 PM - 7 AM EST)
- US citizenship or valid work authorization