Job Description
Join Nashville's Premier Tech Hub! We're hosting an exclusive hiring event for dynamic Customer Service Representatives to join our innovative team. As a cornerstone of our client experience, you'll transform interactions into lasting relationships while accelerating your career in Nashville's thriving tech scene. Why Us? Competitive compensation, comprehensive benefits, and growth opportunities in a collaborative environment. Event Details: October 15, 2023 | 10 AM - 4 PM | 120 Commerce St, Nashville. Walk-ins welcome!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and technical issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Identify opportunities for process improvements
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Train new hires on service protocols
Qualifications
- Minimum 2 years customer service experience
- Proficient in CRM systems (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (degree preferred)
- Technical aptitude for troubleshooting software/hardware
- Available for flexible shifts including weekends
- Nashville residency required