Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional service to Austin residents while building meaningful connections. Our supportive team environment offers rapid career growth and training programs to help you thrive. Enjoy competitive benefits, flexible scheduling, and the opportunity to make a real impact in your local community. Start your rewarding career journey with us today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Austin customers with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with internal teams to ensure seamless customer experiences
- Identify upsell opportunities for local services and promotions
- Participate in weekly training sessions to enhance product knowledge
- Maintain high customer satisfaction scores (CSAT) and resolution metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced environment with empathy
- Strong problem-solving skills for complex customer issues
- Flexibility to work evenings/weekends based on business needs
- Valid Texas driver's license (for occasional local travel)