Job Description
Join ConnectCare Solutions as a Night Shift Call Center Representative and become the voice of excellence for our clients. We're seeking dedicated professionals to deliver exceptional customer service during evening hours in our Houston facility. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for career growth. Our upcoming hiring event offers immediate opportunities for motivated individuals ready to make an impact.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work flexible night shifts (11 PM - 7 AM)
- Proficient with Windows OS and CRM software
- Typing speed of 40+ WPM with 95% accuracy
- Must pass background check and drug screening