Job Description
Join TechConnect Solutions as a Chat Support Specialist and deliver exceptional customer experiences from the comfort of your home! We're seeking dedicated night shift professionals to provide real-time assistance via digital chat channels. This remote role offers competitive compensation, flexible scheduling, and the opportunity to grow within a dynamic tech company.
Why Work With Us?
- Full remote work with comprehensive equipment provided
- Competitive hourly pay with night shift differential
- Health benefits, paid training, and career advancement opportunities
- Supportive team environment with 24/7 management coverage
We're hiring for positions supporting clients in both Dallas, TX and Florida. If you're a customer-focused professional ready to excel in a fast-paced digital environment, apply today!
Responsibilities
- Respond to customer inquiries via live chat with average response time under 60 seconds
- Resolve technical issues, billing concerns, and product usage questions
- Maintain detailed case documentation in CRM systems
- Collaborate with team members to resolve complex customer escalations
- Meet/exceed monthly KPIs including CSAT scores and first-contact resolution
- Participate in weekly training sessions on product updates and best practices
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in customer support or chat-based roles
- Typing speed of 50+ WPM with 95% accuracy
- Proficiency with CRM platforms (Zendesk, Salesforce, etc.)
- Excellent written communication skills in English
- Reliable high-speed internet and dedicated home office space
- Availability to work 40-hour night shift schedule (11 PM - 7 AM CST)
- Must reside in Dallas, TX or Florida