Job Description
Join Wichita Careers' dynamic team as an Entry Level Customer Service Representative! We're hosting an exclusive hiring event to find passionate individuals ready to deliver exceptional support. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and a supportive work environment with growth opportunities into leadership roles.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Continuously update product knowledge to provide accurate information
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Passion for helping others and building rapport