Job Description
Ready to launch your career in customer service? Customer Connect Solutions is seeking dedicated Night Shift Customer Service Representatives for our Wichita, KS location! We offer comprehensive paid training, competitive compensation, and a supportive team environment. As a local leader in call center operations, we pride ourselves on providing exceptional service while investing in our team's growth. Join us for a stable career with advancement opportunities and work-life balance through our night shift schedule.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (paid training provided)
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Comfortable working independently and in a team setting
- Reliable transportation to our Wichita facility
- Flexible schedule availability (night shift: 10 PM - 6 AM)
- Basic computer proficiency and willingness to learn new technologies