Job Description
Join our dynamic team as a Weekend Customer Service Representative in Dallas! We're offering paid training to launch your career in customer service excellence. This role is perfect for professionals seeking flexible weekend schedules while delivering exceptional support. Enjoy competitive pay, comprehensive benefits, and a supportive environment focused on your growth. Apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex resolutions
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to work independently in a fast-paced environment
- Proficiency with Microsoft Office and CRM tools
- Weekend availability (Sat/Sun) required