Job Description
Are you a skilled communicator seeking a flexible opportunity in the tech industry? Apex Customer Solutions is currently hiring a dedicated Chat Support Specialist for our night shift team. This is a fully remote position, allowing you to work from the comfort of your home in San Jose, CA, or anywhere across the United States. We are looking for night owls who excel at providing exceptional service and solving problems under pressure.
Why You'll Love This Role
- 100% Remote Work: No commute, flexible schedule, and the freedom to work from your home office.
- Competitive Pay: Earn between $20.00 and $28.00 per hour, depending on experience.
- Night Shift Benefits: Enjoy a quieter work environment and potentially higher productivity.
- Professional Development: Access to training programs and career advancement opportunities.
Join our elite support team and help us deliver world-class customer experiences every single night.
Responsibilities
- Provide real-time, high-quality support to customers via live chat platforms.
- Diagnose and troubleshoot technical issues using step-by-step guidance.
- Manage a high volume of incoming chat tickets while maintaining a professional and empathetic tone.
- Document all customer interactions, resolutions, and feedback accurately in the CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Adhere to all company policies, SLAs, and quality assurance standards.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in customer service, technical support, or chat support roles.
- Excellent typing speed (minimum 40 words per minute).
- Fluent in English with strong grammar, spelling, and writing skills.
- Reliable high-speed internet connection and a quiet workspace.
- Willingness to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).