Job Description
Join ClientFirst Solutions as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. This part-time role offers flexible scheduling and a dynamic team environment where your voice matters. Enjoy competitive pay, comprehensive training, and opportunities for career growth—all while helping customers resolve inquiries with empathy and efficiency.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve billing, technical, and account-related issues using internal tools
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics for response time and customer satisfaction
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication in English and Spanish
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with a solutions-oriented mindset
- Reliable internet connection and quiet home workspace