Job Description
Join Omaha Connect Solutions as a Customer Service Representative and launch your career with our comprehensive paid training program! We're seeking enthusiastic professionals to deliver exceptional support to our diverse client base in Omaha, NE. Enjoy competitive pay, flexible scheduling options, and a dynamic team environment where your growth is prioritized. No experience necessary – we provide all the tools and training you need to succeed.
Why Choose Us?
- Immediate hire opportunities with paid training
- Comprehensive benefits package (health, dental, vision)
- Career advancement pathways and performance bonuses
- Modern, collaborative workspace in downtown Omaha
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain customer satisfaction metrics (CSAT, FCR targets)
- Participate in ongoing product and process training
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (or fresh graduates welcome)
- Strong communication and active listening skills
- Proficiency with MS Office and CRM platforms
- Ability to navigate multiple systems simultaneously
- Problem-solving mindset with attention to detail
- Availability for flexible shifts (evenings/weekends)
- Positive attitude and resilience under pressure