Job Description
Join Our Live Chat Support Team - No Experience Needed!
Are you a people person with excellent communication skills? TechConnect Solutions is hosting a hiring event for motivated individuals to join our dynamic chat support team in Philadelphia. No prior experience required – we provide comprehensive training!
As a Chat Support Specialist, you'll be the digital face of our brand, assisting customers via live chat with product inquiries, troubleshooting, and issue resolution. This is your chance to launch a rewarding career in customer service with industry-leading benefits and growth opportunities.
Why Join Us?
• Paid on-the-job training
• Flexible scheduling options
• Health/dental/vision benefits
• Career advancement paths
• Collaborative team environment
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues and product questions using knowledge base
- Maintain positive, empathetic communication throughout interactions
- Document cases accurately in CRM system with detailed notes
- Collaborate with senior team members on complex escalations
- Meet daily performance metrics (CSAT, resolution time)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional written communication skills with proper grammar
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and critical thinking abilities
- Proficient with basic computer applications
- Customer-focused mindset with patience and empathy
- No prior experience required – training provided
- Available to work evenings/weekends (schedule flexibility)